With a spike in fraudulent activity during the COVID-19 pandemic, it is imperative that consumers know their rights and responsibilities where debt collection is concerned. Below are some important facts to know about debt collection.
Debt collection regulations during national lockdown
- Debt collection is not classified as an essential service.
- Debt collectors may collect debts owed to their clients by mail, phone or email.
- Debt collectors are not allowed to operate from their offices until the applicable lockdown level is implemented.
- Debt collectors are not allowed to knock on the doors of people owing money until the relevant level restriction is applied